Customer Service Rep (Title)

We are seeking a detail-oriented and customer-focused

Customer Service Representative

to support clients within the title insurance, escrow, or real estate environment. This role serves as a key point of contact for customers, providing accurate information, timely assistance, and administrative support while ensuring compliance with company policies and industry regulations.

Key Responsibilities

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  Serve as the primary point of contact for customers via phone, email, and in person, delivering professional and responsive service
  


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  Assist clients with inquiries related to title, escrow, or real estate transactions, ensuring accuracy and clarity
  


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  Process and manage customer requests, documentation, and transaction updates in a timely manner
  


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  Coordinate with internal teams, escrow officers, title officers, and external partners to resolve issues and support transaction flow
  


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  Maintain accurate records, files, and correspondence using internal systems and Microsoft Office tools
  


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  Ensure compliance with company procedures, confidentiality standards, and applicable regulations
  


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  Identify and escalate issues as needed to ensure customer satisfaction and timely resolution
  


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  Support administrative tasks and reporting as required to maintain operational efficiency
  

Required Qualifications

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  Previous experience in
  
  title insurance, escrow, or real estate
  
  strongly preferred
  


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  Strong verbal and written communication skills with a customer-service mindset
  


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  Proficiency in
  
  Microsoft Office
  
  (Outlook, Word, Excel)
  


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  High attention to detail and strong organizational skills
  


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  Ability to manage multiple priorities in a fast-paced environment
  


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  Professional demeanor and commitment to confidentiality and accuracy
  

Preferred Skills & Attributes

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  Proven ability to build positive relationships with clients and colleagues
  


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  Strong problem-solving skills and ability to work independently and collaboratively
  


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  Reliable, punctual, and adaptable with a willingness to learn
  


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  Experience working with transaction-based documentation or regulated environments
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.