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Bilingual (English/Spanish) Customer Service Representative
Bilingual (English/Spanish) Customer Service Representative5th HQ • Hallandale Beach, Florida
Bilingual (English / Spanish) Customer Service Representative

Bilingual (English / Spanish) Customer Service Representative

5th HQ • Hallandale Beach, Florida
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title :  Customer Service Representative

Location :  Pembroke Park, FL

Schedule :  Monday - Friday, 8 : 00 AM - 5 : 00 PM

Pay :  $18 per hour

Job Description :

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL. As a CSR, you will play a vital role in providing exceptional service to our customers while managing inquiries, resolving issues, and supporting our daily operations.

Key Responsibilities :

  • Answer inbound calls and respond to customer inquiries in a professional and friendly manner.
  • Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction.
  • Process customer orders, returns, and exchanges efficiently and accurately.
  • Maintain a thorough understanding of products and services to provide accurate information to customers.
  • Update and maintain customer records in the system.
  • Collaborate with team members to improve service processes and meet customer needs.
  • Handle email and online inquiries as needed.
  • Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.
  • Assist with administrative tasks such as filing, data entry, and report generation.

Qualifications :

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Strong verbal and written communication skills.
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment.
  • Excellent problem-solving skills and attention to detail.
  • Proficiency in Microsoft Office and basic computer skills.
  • Must be Bilingual (English / Spanish).

    • Benefits :

  • Competitive pay up to $18 per hour.
  • Monday - Friday schedule with weekends off.
  • A positive and supportive work environment.
  • Opportunities for growth within the company.
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    Bilingual Customer Service Representative • Hallandale Beach, Florida