Environmental Central Customer Service Representative

Environmental Central Customer Service Representative

Clean Harbors is looking for an Environmental Central Customer Service Representative to sit in our Norwell, MA office. Our Environmental Customer Service Representative is responsible for the support of Clean Harbors Technical Services, working under direct supervision. Why Work for Clean Harbors? + Health and Safety is our #1 priority, and we live it 3-6-5! + Competitive wages + Comprehensive health benefits coverage after 30 days of full-time employment + Group 401K with company matching component + Opportunities for growth and development for all the stages of your career + Generous paid time off, company paid training and tuition reimbursement + Positive and safe work environments + Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times + Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization + Provides exceptional customer service when managing customer inquiries and service needs via phone, email, and online platform + Ensures timely resolution to any customer issues + Accomplishes detailed and thorough order management tasks inclusive of account setup, waste profile, routing, pricing, PO issues, invoice issues, etc. + Possesses knowledge and ability to promote all Clean Harbors services + Interacts with sales and operations personnel to ensure they have knowledge on customer feedback / service issues + Effectively manage all accounts, inclusive of proactive and reactive calling in accordance with department procedures + Responsible for the data integrity of the proactive call and milkrun program + Specific tasks assigned by management Central Customer Service activities include, but not limited to : + Account setup / modifications + Profile creation + Quoting / Agreements + Scheduling + Order management + Resolve compliance issues + BS / BA in Business or Environmental Science preferred + Strong verbal and written communication skills + Strong organizational / time management skills + Strong problem-solving skills + Detail oriented + Flexibility + Ability to handle multiple tasks simultaneously + Proficient in Windows Office-based applications