Occupational Medicine Billing Specialist / Medical Receptionist

Job Description

Job Description

JOB SUMMARY : Serves as a main point of contact for patients both in person when they arrive and by phone. Communicates with patients or patient’s representative

in a warm friendly manner to obtain information needed for scheduling and registration. Ensures that all demographic and related information is collected from patient and entered timely and accurately into the EMR. Schedules patient appointments with various providers and service lines accurately and in accordance with the practice’s policies and procedures. Answers phone calls and ensures patients’ needs are addressed in the appropriate manner. Interacts with all other staff of the practice to ensure patients’ needs are met in the most effective and efficient manner. Is actively involved in ensuring the efficiency of day-to-day patient flow. Performs check in and check out procedures and collects monies that are due and owing from patients.

JOB SPECIFIC CORE COMPETENCIES :

• Register patients and update patient demographics.
• Schedule / reschedule / cancel patient appointments.
• Check patients in and out correctly and timely.
• Collect cash and card copays from patients.

PREREQUISITE SKILLS :

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

Competencies :

Demonstrates the following competencies :

Attitude / Customer Competencies

Relationship Competencies / Work Group Competencies

Ethical Decision-Making

Performance Improvement

CERTIFICATION / LICENSE :

ADDITIONAL LICENSURE / CREDENTIAL REQUIREMENTS :

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS : Mandatory Continuing Education : Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and / or Hancock Health.