Applications Functional Analyst / Business Anlayst

Position :

Applications Functional Analyst / Business Anlayst

Location : Nashville,Tennessee (

Preferred

Only local candidates to TN )

Fulltime

Position Summary :

The Applications Functional Analyst / Business Analyst will focus on the analysis, documentation, and management of functional requirements and business processes.

The analyst will evaluate proposed system changes, ensure alignment with established

policies, and collaborate with both program and technical teams to deliver effective system

solutions that improve client service and operational efficiency.

Key Responsibilities :

Serve as the business liaison between program staff, IT leadership, and vendor

teams.

Understand, evaluate, and formulate recommendations on all proposed changes

and enhancements to systems.

Elicit, document, and validate functional and business requirements through

interviews, workshops, and data analysis.

Collaborate with subject matter experts (SMEs) to translate business needs and policy

requirements into clear system requirements and functional specifications.

Ensure all system components and modules work cohesively to address functional

requirements and use cases.

Develop, maintain, and present Business Requirements Documents (BRDs) and

other project documentation to support ongoing enhancements.

Facilitate communication between business stakeholders, development teams, and

leadership to ensure understanding of priorities, dependencies, and outcomes.

Conduct data and process analysis to identify improvement opportunities and support

operational and policy-driven decisions.

Participate in testing and validation activities to ensure system functionality meets

intended business outcomes.

Support maintenance and operations (MandO) activities by evaluating incident trends,

coordinating issue resolution, and ensuring continuous alignment with program goals.

Manage stakeholder expectations with a strong understanding of TDHS objectives and

constraints.

Contribute to release planning, system design discussions, and quality assurance

reviews throughout the software development lifecycle (SDLC).

Required Qualifications :

Minimum of 5 years of experience as a Business Analyst or Functional Analyst in a

complex systems environment.

Minimum of 3 5 years of experience working with human services or social services

applications, preferably within public sector eligibility or benefits systems.

Prior project experience with Supplemental Nutrition Assistance

Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs is required, including familiarity with program policy, eligibility rules, and operational workflows.

Demonstrated ability to bridge the gap between business needs and technical

solutions and communicate effectively with both audiences.

Solid understanding of system functional design and how integrated components

interact within eligibility and case management systems.

Experience conducting requirements elicitation, analysis, and documentation using

structured methodologies and tools.

Strong analytical skills with the ability to evaluate complex processes and data to drive

decisions.

Excellent written and verbal communication skills; able to tailor communication style

to the audience (technical teams, leadership, or program staff).

Demonstrated ability to manage competing priorities, meet deadlines, and deliver

high-quality work products in a dynamic environment.

General IT knowledge and understanding of SDLC phases including requirements,

design, development, testing, and implementation.

Preferred Qualifications :

Experience with integrated eligibility systems or public sector technology

modernization projects.

Knowledge of J2EE-based system architectures, web technologies, and data

integration concepts.

Familiarity with policy-driven system design and rules-based automation.

Experience supporting system maintenance and operations (MandO) activities post-

implementation.

Bachelor's degree in Information Systems, Public Administration, Computer

Science, or related field; equivalent experience may be considered.