Customer Service Representative

Job Description

Title : Customer Service / Arbitration Specialist

Location : Matteson IL

Duration : 5 months contract (potential to extend)

Schedule : Monday–Friday, 8 : 30 AM – 5 : 00 PM (40 hours / week)

Work Type : On-site

Travel : None required

Position Summary :

The Arbitration Specialist is responsible for reviewing customer complaints related to vehicle sales, investigating issues, mediating disputes between buyers and sellers, and ensuring compliance with national arbitration policies and state / federal regulations. The goal is to resolve issues efficiently while maintaining customer satisfaction and auction integrity.

Key Responsibilities :

• Review and investigate vehicle condition complaints and inspection reports.
• Determine validity of claims and authorize additional inspections as needed.
• Mediate disputes and negotiate repairs or price adjustments to resolve conflicts.
• Ensure compliance with auction policies and legal regulations (title, mileage, frame damage, etc.).
• Maintain detailed case files for each arbitration.
• Liaise with state / federal authorities for issues like odometer fraud or salvage titles.
• Promote post-sale inspection services to customers.
• Communicate clearly with all involved departments (sales, inspection, etc.).
• Ensure workplace safety and follow company safety protocols.

Qualifications :