Director of Servicing

Job Description

Job Description

Casa Lending is the leading lender enabling professional real estate investors to take their business to the next level and scale to new heights. We offer a variety of hard money and long-term loans to meet your real estate financing needs. Whether you're a fix and flip investor, a new construction professional, looking for portfolio loans, or holding long-term rentals, we have the flexible capital you need to grow and scale your business.

At Casa Lending, we pride ourselves on providing exceptional borrower experience and maintaining healthy loan performance. As a Director of Servicing , you will lead, develop, and manage a high-performing Servicing team by overseeing recruitment, training, performance, and operational efficiency to ensure loan portfolio health, KPI achievement, and cross-functional collaboration.

What You'll Do :

• Day to day reviewing and approving construction draw packages and coordinating with third parties for final approval including general contractors, construction consultants, title companies, and / or attorneys.
• Oversee that all construction loans remain in balance with sufficient loan funds available to complete construction and / or development and are balanced to the loan accounting system.
• Coordinate and monitor the loan servicing quality control review of Casa Lending and have accurate information to protect and ensure that our standards are maintained. This includes rate reviews, title release exceptions, interest in escrow, negative escrow, escrow exceptions, and post-closing.
• Manage and coordinate the daily operation of Loan Servicing to ensure efficient, fair, and prudent loan servicing for all loans and to ensure that procedures and guidelines are adequately communicated.
• Responsible for managing the book performance KPI’s for all Account Managers that report to them.
• Identify areas of inefficiency across the team and across the teams’ interactions with other teams.
• Monitor loan portfolios to ensure that loans are current on payments and that construction is progressing as planned and staying aligned with timelines.
• Collaborate with internal teams to address any discrepancies between requested funds and inspection reports, providing clear and timely feedback.
• Oversee the recruiting, hiring, and training of the Servicing team.
• Lead and hold the team accountable to deliver against the KPIs set forth by executive management.
• Conduct monthly 1 on 1s to help employees grow and provide feedback on areas of improvement.
• Maintains thorough knowledge of guidelines, policies and procedures and ensures quality is a top priority that remains uncompromised.
• Works closely with the VP, Closing and Account Management assisting with special projects as required.

Requirements

Benefits

We’re here to support you both professionally and personally—because when you thrive, we all thrive.

Casa Lending is an Equal Opportunity Employers (EEO) and welcome all qualified applicants. This is a full-time, exempt position. The job description contained herein is not intended to be a comprehensive list of the duties and responsibilities of the position, which may change without notice.