Manager I, Operations

Manager I, Operations

Under general supervision, the position is responsible for the oversight of a single site / account or fleet, including support personnel and drivers. The incumbent optimizes the company's assets by monitoring revenue and costs through effective budget analysis, and prioritizes customer satisfaction through problem-solving, communication, and relationship building. The position is usually located on-site at the customer's facility and must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts, and weekend shifts.

Key Responsibilities :

• Using a strategic approach, successfully promote, manage, and maintain a positive work environment, to improve operational efficiency, employee engagement, and driver retention
• Create and execute a plan for forecasted freight volumes and power / equipment needs; adjust capacity to ensure fleet / carrier and equipment coverage is seamless
• Train on and audit all processes and procedures needed to execute the day-to-day operations while seeking to identify and implement process enhancements
• Communicate with customers, internal departments, and team to identify and resolve problems or issues with ramp, driver, customer, account, etc. throughout the day and, where required, when on call
• Manage assigned fleet operations, including, but not limited to driver board coverage, customer service, safety, compliance, driver retention, and employee scorecard management
• Manage financial performance, including, but not limited to cost control decisions, expense management, and maximizing profitability; evaluate and present on design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, preparing and presenting a final presentation, etc.
• Compile reports pertaining to operational, financial, and service metrics on a regular cadence and as needed; monitor and resolve deviation from key performance indicators
• Ensure fleet compliance with all Safety and DOT training; partner with applicable internal personnel to address any specific Safety needs that arise for individual fleets or drivers
• Facilitate employee training and development; monitor ongoing performance progress to promote, engage, and retain employees in positions of increasing responsibility by optimizing job performance through evaluations, individual development plans, and employee recognition programs
• Serve as the initial point of contact with their assigned customers / ramp in order to provide exceptional service and trouble-free account safety, efficiency, and profitable operation
• Provide input in the creation of an annual budget, audit current year performance of actual versus budgeted expenses, and provide feedback to internal stakeholders regarding required updates to the budget as a result of operational changes

Minimum Qualifications :

Preferred Qualifications :

The expected starting pay range for this position is between $59,640.00 $74,550.00. This position is not eligible for employment-based sponsorship.

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time : medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.