Patient Services Specialist

Job Description

Job Description

About the Role :

The Patient Services Specialist plays a critical role in ensuring a positive and seamless experience for patients throughout their interactions with the healthcare facility. This position is responsible for managing patient intake, scheduling appointments, verifying insurance information, and addressing patient inquiries with professionalism and empathy. The specialist acts as a liaison between patients and medical staff, facilitating clear communication and efficient service delivery. By maintaining accurate patient records and coordinating with various departments, the role supports the overall operational efficiency of the healthcare practice. Ultimately, the Patient Services Specialist contributes to patient satisfaction and the smooth functioning of clinical services.

Minimum Qualifications :

• High school diploma or equivalent.
• Previous experience in a healthcare or customer service role.
• Basic knowledge of medical terminology and healthcare insurance processes.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Strong communication and interpersonal skills.

Preferred Qualifications :

Responsibilities :

Skills :

The Patient Services Specialist utilizes strong communication skills daily to interact effectively with patients, providers, and team members, ensuring clarity and empathy in all exchanges. Organizational skills are essential for managing appointment schedules, patient records, and insurance documentation accurately and efficiently. Problem-solving abilities help address patient concerns and resolve scheduling or billing issues promptly. Technical proficiency with EHR systems and office software supports the accurate entry and retrieval of patient information, contributing to smooth clinical operations. Additionally, knowledge of healthcare regulations and insurance processes ensures compliance and helps maintain patient trust and confidentiality.