Senior General Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior General Manager – JLL

What this job involves

Lead comprehensive property management operations as the professional-in-charge of assigned commercial real estate assets. Drive client satisfaction and financial performance while overseeing all aspects of building operations, tenant relations, and team management. This strategic role combines hands-on operational expertise with business development responsibilities, contributing directly to JLL's reputation for excellence in property management services.

What your day-to-day will look like :

Conduct regular property inspections to ensure operations meet JLL standards and client expectations

Collaborate with clients and regional management to develop strategic plans and annual budgets

Oversee major construction projects including lobby renovations, elevator upgrades, and façade repairs

Manage service contracts, vendor relationships, and competitive bidding processes

Support leasing teams with lease negotiations, documentation, and administration

Supervise building personnel including Chief Engineers, General Managers, and Property Associates

Analyze financial statements and prepare monthly, quarterly, and annual client reports

Coordinate tenant service requests and maintain proactive tenant relationships

Ensure compliance with safety procedures, emergency protocols, and regulatory requirements

Cross-sell JLL services and participate in business development activities

Implement Quality Tenant Service (QTS) programs across assigned properties

Manage collection processes and tenant billing reconciliations

Conduct performance evaluations and develop career paths for property team members

Represent JLL in local business and real estate community networking events

Coordinate with Client Accounting Services for financial management and reporting

Required Qualifications

Associate or Bachelor's degree in a related field

8+ years of commercial real estate or property management experience

5+ years of people-management experience supervising 4+ staff members; proven experience with budget preparation, financial reporting, and lease administration

Strong knowledge of building systems, maintenance operations, and construction management

Demonstrated financial and accounting acumen with variance analysis capabilities

Excellent written and verbal communication skills for client and tenant interactions

Proficiency in Microsoft Office Suite and budget management applications

Experience managing portfolios of multiple commercial properties

Preferred Qualifications

Advanced degree in real estate, business administration, or related field; industry certifications (RPA, CPM, BOMA designations)

Experience with major capital improvement projects and construction coordination

Current real estate license (salesperson or property management license)

Knowledge of HVAC, electrical, and mechanical building systems

Familiarity with lease accounting standards and CAM reconciliation processes

Experience with emergency management and life safety systems

Previous experience in business development or client relationship management

Knowledge of local real estate market conditions and regulations

Experience with property management software platforms

Understanding of sustainability and energy management programs

Location

[Onsite]

On-site – Boston, MA

Estimated compensation for this position

180,000.00 – 190,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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