Director of Professional Services

The Director of Professional Services will lead Seeq’s customer delivery function for our process analytics platform across Oil & Gas, Chemicals, and Pharma .

The role owns the Professional Services department , delivery excellence, and partner enablement worldwide—spanning implementation, integration, validation, and advisory services—to accelerate time‑to‑value, scale high‑impact use cases, and expand customer lifetime value in regulated and mission‑critical operations. You will build and lead a high‑performing global organization, standardize delivery methodologies and packaged offerings, and drive cross‑functional alignment with Sales, Customer Success, Support, Product, and Finance.

Essential Duties and Responsibilities

• Own global Professional Services strategy operating model and deliver predictable quarterly performance.
• Build and scale a global Professional Service organization (implementation, solution architecture, data engineering, project / program management, technical services) with regional leadership and a light PMO.
• Establish standardized delivery methodologies and packaged offerings tailored to process industries (e.g., utilities / energy optimization, asset health, golden batch, yield / throughput, emissions monitoring, deviation / RCA, digital operator workflows).
• Drive forecasting and capacity planning (hiring, subcontractors, partners), optimizing utilization, realization, attach rate, rates, and delivery mix across regions and segments.
• Partner with Sales and Solutions Engineering on scoping, SOWs, pricing, and deal reviews; improve win rates and deal quality while reducing delivery risk (fixed‑fee and T&M).
• Collaborate with Customer Success, Support, and Product to ensure seamless handoffs, measurable adoption, and scale‑out from pilot to multi‑site / global rollout.
• Build and manage a partner ecosystem (industrial SIs, EPCs, OT vendors, regional specialists); define enablement, certifications, QA, and a blended delivery model.
• Implement and mature PS tooling and analytics (PSA, CRM, project accounting) for visibility into pipeline, backlog, profitability, resourcing, delivery health, and outcomes.
• Define and enforce delivery governance (executive steering, change control, risk / issue management, escalation handling, lessons learned), with attention to safety and operational continuity.
• Launch continuous improvement and automation (templates, accelerators, validated integrations, migration / upgrade playbooks) to improve speed, quality, and margin.
• Serve as executive sponsor for strategic accounts; represent Services in key customer meetings, steering committees, and executive QBRs.

Requirements

Preferred Qualifications

Benefits

About Seeq

Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments.

We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability.

We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work.

The Perks of Working at Seeq

Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas.