POSITION PURPOSE
Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby associates so they can assist customers and effectively cross sell bank products and services. Has basic knowledge of simple deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective and professional performance of financial service functions.
Assumes responsibility for establishing and maintaining effective, professional business relations with clients.
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
Assumes responsibility for related duties as required or assigned.
PERFORMANCE MEASUREMENTS
Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
Good business relations exist with clients. Client problems and questions are courteously and promptly resolved.
Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisors are appropriately informed of area activities.
Required reports and records are accurate, complete, and timely.
Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services and meet sales production goals.
The Bank’s professional reputation is maintained and conveyed.
QUALIFICATIONS
Education / Certification :
High school graduate or equivalent.
Required Knowledge :
Good understanding of financial services and products provided.
Experience Required :
GeneralCustomer Service experience required.
Personal Banker experience preferred.
Previous banking experience preferred
Skills / Abilities :
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment including 10-key and telephone.
Solid math and bookkeeping abilities.
Monday- Thursday : 8 : 45AM - 5 : 15PM. Friday : 8 : 45AM - 6 : 15PM.40 hours a week