Systems Support Tech 1

Job Description

Job Description

• Must be local to Metro Atlanta
• Hybrid role

Job Description (General Summary) :

The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager. Responsibilities of this position include provisioning, managing, and troubleshooting user access for the systems, applications, and databases controlled by the Georgia Department of Human Services (DHS), Office of Information Technology (OIT) as part of the DHS OIT Security team. These responsibilities extend across multiple platforms, including the Agency’s mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix / Linux and Microsoft Windows operating environments across multiple State of Georgia agencies, including DFCS, DCSS, and DPH. Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. May install and maintain personal computer hardware and software.

Role and Responsibilities :

Core Competencies :

1. Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.

2. Ability to work effectively with personnel at multiple levels of the organization.

3. Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate. with other team members.

4. Excellent oral, written, presentation and interpersonal communication skills.