Job Description
Job Description
Join our team as a Window & Door Customer Service Representative and be the face of our company to homeowners and contractors. This role is perfect for a self-motivated, detail-oriented individual with strong communication skills and a passion for problem-solving.
Responsibilities :
- Serve as the primary point of contact for customer inquiries via phone, email and in-person visits.
- Assist customers in selecting the right windows and doors for their projects by providing expert product and service information.
- Prepare and manage sales quotes, estimates, and special orders, ensuring accuracy and timely follow-up.
- Accurately enter and process sales orders and transactions using our POS system.
- Handle and resolve customer issues, such as order discrepancies or product concerns, with a professional and friendly demeanor.
- Maintain and update customer records and interactions within our database.
- Coordinate with the production and shipping departments to ensure orders are fulfilled and delivered correctly.
- Maintain a high level of product knowledge by staying informed on new offerings and industry standards.
Qualifications :
High school diploma or equivalent is required; prior experience in customer service, sales, or the construction / building materials industry is preferred.Excellent verbal and written communication skills with strong phone etiquette.Proven ability to build rapport with clients and maintain professional relationships.Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.Basic computer skills, including proficiency with email, MS Office, and experience with POS or CRM systems is a plus.Familiarity with taking measurements and interpreting basic product specifications is highly desirable.A positive attitude, strong work ethic, and a passion for solving problems and helping others.A valid and clean California driver's license is required.Additional Information :
Work location will be at our Redding and / or Red Bluff store.We are a drug free and smoke free work place.Some lifting will be required.Compensation range is dependent upon experience and will be negotiated at the time of hire.Company Description
If you want to work for a company that is known for quality than you have found a home at Cornerstone.
Cornerstone Door & Window, Inc. is a leader in the sale, fabrication and installation of all things windows & doors.
Company Description
If you want to work for a company that is known for quality than you have found a home at Cornerstone.\r\nCornerstone Door & Window, Inc. is a leader in the sale, fabrication and installation of all things windows & doors.