Team Lead – Help Desk / Service Desk

Immediate need for a talented Team Lead – Help Desk / Service Desk . This is a 12+ Months Contract opportunity with long-term potential and is located in Logan, UT (Hybrid) . Please review the job description below and contact me ASAP if you are interested.

Job ID : 25-88640

Pay Range : $20 - $26 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

• Supervise and lead the IT service desk team, fostering collaboration and professional growth.
• Act as the first escalation point for technical or service-related issues.
• Run daily / weekly stand-up calls.
• CSAT reviews, with feedback provided to management.
• Ensure new Service Desk hires are formally on-boarded and trained related to Service Desk best practices and processes.
• Monitor team performance metrics, ensuring alignment with SLAs and service goals.
• Manage resource scheduling to maintain adequate support coverage during and after business hours.
• Coordinate with Supervisor on staffing changes and schedules.
• Participate in the creation of and delivery of new processes and documentation.
• Maintain accurate records of incidents and resolutions to analyze trends and implement proactive measures.
• Drive continuous improvement initiatives to enhance service desk operations and customer satisfaction.

Key Requirements and Technology Experience :

Our client is a leading Pest control Conglomerate Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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