Customer Service Representative

Job Description

Job Description

Description :

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional customer service resolving customer issues effectively while working in a fast-paced, high-volume environment.

Essential Duties & Responsibilities :

• Takes incoming calls and makes outbound calls to and from customers to address and resolve requests and concerns such as warranty questions, return good authorizations, call tags, etc.
• Create and maintain various internal Company reports including sales spreadsheets, returns, international documents required for shipping, UPS tracking, and others.
• Examine records and related documents and correspondence to address questions or concerns effectively. Follow up with Customers to ensure satisfaction and resolution.
• Communicate with other departments such as Shipping / Receiving, Accounting, and Purchasing as needed to address customer questions, requests, or complaints.
• Exercises discretion and judgment and draws on a detailed understanding of the company’s policies and practices in resolving customer issues.
• Daily reconciliation through various portals confirming receipt, invoice, estimated shipping times, tracking, and related necessary data
• Respond to work requests from department staff in a timely and accurate manner

Requirements :

Preferred Education and Experience :

Knowledge and Personal Attributes :