Lumen Inc is hiring : Intern - UX Researcher - Summer 2026 in Richmond

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is fully remote / work from home.

Join Lumen's Enterprise UX Design & Research Team as a User Experience Research Intern . You'll work alongside experienced researchers to learn how we plan, conduct, and analyze user research that helps shape intuitive and impactful digital experiences.This internship is a great opportunity to explore the field of UX research, build foundational skills, and contribute to real projects that improve how users interact with our products.

The Main Responsibilities

Support research activities across Lumen's Product & Marketing teams

Collaborate with UX Designers, Product Managers, and Developers to understand how research informs design decisions

Assist in conducting user research -including surveys, interviews, and usability testing

Help analyze and summarize findings from research sessions

Participate in team discussions to share insights and brainstorm design improvements.

Explore both qualitative and quantitative methods to understand user behavior and needs.

What We Look For in a Candidate

Program eligibility is contingent on the candidate's commitment of the entire 10-week program. No exceptions will be made

Required qualification

Enrolled at a 4-year accredited college or university, rising senior level education status at the start of the internship.

Graduating August 2026 - May 2028

Preferred fields include bur not limited to : Human-Computer Interaction, Psychology, Design, or a related field.

Intern must be able to work 40 hours per week during the 10-week program (June 1 - August 6, 2065)

Proficiency and understanding of :

Curious about how people interact with technology.

Interested in learning how research improves user experiences.

Comfortable asking questions and eager to grow your skills.

A good communicator and team player.

Familiar with basic UX concepts (through coursework, bootcamps, or self-study).

Some exposure to UX research methods (e.g., through class projects or personal exploration).

Experience with tools like Figma, Miro, or survey platforms is a plus-but not required.

Work Setting

Intern must be able to work 30-40 hours be week during the 10-week program (June - August)Intern must have reliable transportation to / from work location (Lumen does not provide transportation to / from Lumen office locations)US Citizenship required

Compensation

Internship compensation ranges depend on each individual's level of education, geographic location, and experience / qualifications aligned to the role.

Hourly Based Pay Range :

Min : $ 30 / hour

Max : $ 46 / hour

What to Expect Next

Once you complete and submit your application, you will be invited to take part in a virtual assessment. This on-demand assessment allows Lumen to better understand how your skills and experiences align to the internship role. You will receive a separate email invitation (please check your spam folder) within 6 hours of applying. To remain eligible for the summer internship program, be sure to finish the video interview within 5 business days of your application.

Application & Interview Timeline

October - First Round Interviews with top, qualified candidate

November - Interview panel with work tea

December - All Summer 2025 offers will be extended by end of month

Requisition # : 340267

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https : / / jobs.lumen.com / global / en / faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

11 / 01 / 2025