Social Services Coordinator

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

TRI-CITY / ST. CHARLES CORPS

POSITION DESCRIPTION

POSITION TITLE : Social Services Coordinator

LOCATION / DEPT : Tri-City / St. Charles Corps

REPORTS TO : Corps Officers

FLSA CATEGORY : Non-Exempt

STATUS TYPE : RFT

PAY GRADE : 203

PAY RANGE : $ 16.50 - $19.80

OUTCOMES

Interviews and assists people who come to the Corps requesting emergency and / or temporary financial assistance. Provides assessment to address current or future needs. May provide material assistance based upon available resources. Provides information and referral for additional or more appropriate services to meet unmet needs for individuals and families served through the Emergency Assistance Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct Client Services

• Interviews people requesting assistance, to assess their needs. Obtains background information from clients and makes assessments.
• Grants material assistance based upon need and as a part of a total service plan. Verifies eligibility. Documents income, expenses, and family size.
• Distributes in-kind or financial aid according to Emergency Assistance Program Policies & Procedures Manual, (i.e., clothing, food, household furnishings, vouchers for rent / utilities, etc.).
• Distributes utility assistance, according to established existing program policies (e.g., EFSP).
• Distributes seasonal Christmas assistance, according to the Corps Seasonal Assistance Program Policy & Procedures (i.e., Christmas baskets, toy distribution, Adopt-A-Family, etc.)

Makes referrals, based upon need and as a part of the total service plan. Make specific arrangements for clients to apply for additional resources, when appropriate. Refers individuals / families to :

Community Relations

Administration

REPORTING RELATIONSHIPS

The Social Services Coordinator has responsibility for :

In some circumstances, it may provide supervision of community volunteers on specific service projects (i.e., preparation of Christmas baskets, organization of food pantry, etc.).

Under general supervision of the Corps Officers , who collaborate with the Divisional Social Services to assure that best practices are occurring in the worker's intervention with clients.

Substantial freedom is given to the Corps Officers to plan, schedule and carry out responsibilities within established policies and guidelines by the Division. Any additional duties or responsibilities agreed to outside of the role of Social Services Coordinator are directly supervised by the Corps Officers or their assignee.

This individual also relates to, and interacts with, a wide range of contacts both within and outside The Salvation Army. In these contacts, they act as a representative of the Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.

A 30, 60, and 90-day performance review will be conducted.

EDUCATION / EXPERIENCE

COMPETENCIES

POSITION LIMITATIONS

PHYSICAL DEMANDS / WORK ENVIRONMENT

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.