Job Description
Job Description
Join our NatureCare team as a Landscape Maintenance Foreman!
If customer satisfaction drives you and you have extensive experience in landscape maintenance management, NatureCare could be a great fit for you! We are a property maintenance management company that provides nationwide services for our customers. The Foreman responsibilities impact a highly visible profile of properties for a very important client. We are looking for a dedicated, honest professional that knows how to manage their time well, how to run a small crew, and how to be proactive to grow the account.
The Landscape Maintenance Foreman is responsible for service delivery excellence :
- Manage over 30 properties that need weekly landscaping services
- Supervise and support a small landscape crew over a large local region
- Supervise on-site operations to meet customer SLAs and day-to-day management as needed
- Effectively communicate service updates to Customers and management
- Ensure check-ins and support documentation are submitted using the FieldTeam Mobile app
- Monitor and track that crews complete work on time and to scope, based on established frequencies and SLAs
- Manage and resolve escalated and complex Customer and Service Provider issues
- Provide ongoing field training to crew members as needed
- Complete site inspections as needed
- Ensure compliance to policies and procedures
- Execute employee performance reviews and facilitate disciplinary actions
- Be ‘On Call’ for related Customer inquiries
- Monitor / Respond to customer service team inquiries and provide timely follow up
Qualified Landscape Maintenance Foreman applicants possess the following skills / abilities :
Ability, knowledge, and aptitude to train on all required site servicesManagement skills that maintain / improve Customer relationships and crew retentionAbility to de-escalate and resolve concerns and work with an attention to detailExcellent work ethic and leadership skills, work independently with minimal oversightExcellent communication skills – written, in person, and over the phoneEffective time management, organization, project management, and task prioritization skillsDemonstrate persistence, ability to overcome obstacles, and consistently achieve goalsAbility to manage laborer crew in landscape maintenance and manage their time and productivityEnsures excellent customer satisfaction and demonstrates a business mindsetAbility to discover substandard site issues and opportunities for improving the propertiesRequired Experience :
4+ years of experience in landscape maintenance or landscaping industryValid driver’s license with no DUI and able to drive a truck with trailer and equipment2+ years of experience in irrigation systems repair and management preferredSmall engine repair experience preferredWe Offer :
Paid training and paid time offMedical, dental and vision benefitsGroup life insurance401K with 4% company matchFlexible Spending AccountCompany work vehicle and cell phone providedSalary : Up to $22.00 per hour DOE
Trucks and equipment are provided to manage the portfolio of commercial properties. Applicants must be able to pass a background check and pre-employment drug screen. NatureCare FL is an Equal Opportunity Employer.