Technical Support Specialist US-West (SaaS B2B Finance Data)

Job Description

Job Description

We’re looking for a Technical Support Specialist to join our Data Solutions team.

Our team is split into two strands : Implementation and Support. The Implementation specialists work with new customers during their onboarding, to set up their data and integrations in Subscript, while the Support specialists take over once the customer is live and helps them as they use the our product for their day-to-day operations, encounter (we hope rare) issues and expand their use cases.

Exciting update : We just closed our Series A earlier this year (see more details here). It's a really fun + empowering time to be joining our Subbie team!

The basics

• The product ✨ : We're building the premier metrics-first finance and billing platform that empowers B2B SaaS leaders to invoice their customers, tell their ARR story, and track accounting revenue, all in one place—regardless of how complex their customers' contracts are
• The role you'll play on our team :
• You'll be the first point of contact for existing customers after they've gone live with the Subscript platform