Job Description
Job Description
Position Summary :
As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.
DUTIES / RESPONSIBILITIES-
- Greets all incoming patients / visitors
- Manages patient check in process for pediatric and adult patients, as well as dental patients
on occasion
Verifies patient medical insurance prior to appointmentUpdates patient demographics and medical insurance information in eCWScans medical insurance cards and ID, as well as sliding fee scale application and incomeaffidavit if applicable
Determines sliding scale fee amount for uninsured patientsEnters all data into patient profileManages no show patients by reaching out and rescheduling their missed appointment.Maintains patient engagement by encouraging patients to complete Patient Satisfaction Surveyand by enrolling them on patient portal
Collects co-pays / payments on accounts and performs daily, accurate cash reconciliationAnswers telephones, documenting all pertinent information in patient charts.Schedule appointments for pediatric and adult patients, specifying exact reason for visitwithin appointment notes.
Manages phone voicemail mailboxes dailyScans new information for patient into eCW, including correspondence, labs, results, andmedical history
Manages incoming faxes as neededFaxes referrals and correspondence to hospitals and physicians as neededAssist with outgoing mail and incoming mail distributionAssists the patient during the check-out process; scheduling next appointment, etc.Analyzes what patients scheduled the next day will need during registration process, andprepares paperwork packets accordingly for each patient - brings any related scheduling concerns to
the attention of Practice Coordinator and / or Clinical Director
End of day tasks such as printing next day's schedule, locking the front doors during weekdayevening and Saturday shifts, turning phones over to the answering service, deposit all
copay / reports in safe
Reviews and addresses message in EMR, both addressed to self and addressed to Front OfficeMay be required to participate in departmental and organizational quality improvementprojects.
Other duties as assignedKNOWLEDGE / SKILLS / ABILITIES -
Must be accurate and detail oriented, possess strong organizational and time managementskills and the ability to prioritize competing tasks in a complex and fast paced environment
Ability to work under pressureExcellent oral and written communication skills; understanding of medical terminologyMust have excellent people and customer service skillsProlonged sitting and / or standing and moving about throughout the workday; extensivekeyboarding
Local travel between clinic sites (10 minutes apart by car)Position Summary : As the face of NSCHC, demonstrates exceptional customer service skills.
Optimizes patients' satisfaction, provider time and exam room utilization through
effective scheduling and registration.
Work evening and weekend hours when needed, usually on a rotational basis with the rest ofthe front office receptionists.
Attends a minimum of one outreach event per calendar year.Commitment to NSCHC faith-based mission to provide care to all who request it, withoutjudgment.
QUALIFICATIONS (REQUIRED FOR EMPLOYMENT) -
1 year previous experience in a medical clerical roleMust have basic computer skills, including with EMR (electronic medical record).Act 33 with renewalAct 34 with renewalAct 73 FBI Clearance with renewalAnnual influenza vaccine