Manager, Shop

Description

The Manager, Shop is responsible for overseeing daily maintenance operations at an assigned shop location, ensuring the safe, efficient, and compliant repair of Class 8 trucks, trailers, and related equipment. This role ensures optimal fleet performance, manages technician workflow, enforces safety protocols, and supports budget and inventory control. The Shop Manager plays a critical role in minimizing downtime and maintaining service readiness through strong team leadership and operational oversight.

Summary of Essential Job Functions

Fleet Maintenance & Asset Management

• Manages the repair and preventive maintenance of all trucks, trailers, and shop equipment.
• Ensures all work complies with DOT, OSHA, EPA, and internal safety regulations.
• Oversees shop workflow and technician assignments to maximize productivity and minimize downtime.
• Coordinates with other departments to ensure fleet availability meets operational requirements.
• Maintains accurate service records and repair documentation using maintenance software.
• Supports warranty claims, tracks parts usage, and ensures proper tool and equipment upkeep.

Team Leadership & Training

• Supervises a team of diesel technicians and shop support staff, ensuring proper staffing levels.
• Provides daily guidance, coaching, and technical support to team members.
• Promotes a safety-first culture through leadership, training, and accountability.
• Supports onboarding and development of new technicians, ensuring skill growth and performance alignment.

Budgeting & Vendor Coordination

• Manages the shop’s operating budget, including labor, parts, and outsourced services.
• Coordinates with vendors for parts orders, equipment service, and external repairs.
• Reviews expenses regularly to identify cost-saving opportunities and improve operational efficiency.

Operational Collaboration & Compliance

• Partners with fleet, dispatch, and operations teams to align maintenance priorities with delivery schedules.
• Ensures adherence to all local, state, and federal safety standards.
• Participates in inspections, audits, and reporting as required by internal or external stakeholders.
• Supports continuous improvement efforts and implements standardized shop procedures.

Core Competencies

Morality & Integrity

• Demonstrates professionalism and upholds safety, compliance, and ethical standards.
• Maintains transparency and fairness in decision-making.

Accountability & Ownership

• Takes full responsibility for shop performance, safety, and service quality.
• Ensures timely completion of maintenance tasks and tracks performance metrics.

Team Management & Collaboration

• Builds a supportive and effective shop team through leadership and teamwork.
• Collaborates across departments to meet service and operational goals.

Execution

• Maintains workflow efficiency and delivers high-quality repair outcomes.
• Prioritizes workload and adapts to dynamic operational needs.

Influence

• Leads by example and sets expectations for technical performance and conduct.
• Coaches and mentors team members to achieve continuous improvement.

Connection & Belonging

• Creates an inclusive and positive work environment for technicians and support staff.
• Recognizes contributions and encourages employee engagement and retention.

Business Acumen

• Understands how shop performance impacts broader operational success.
• Balances cost, quality, and service objectives to meet business goals.

Strategic Thinking & Problem Solving

• Identifies and resolves recurring maintenance issues.
• Implements solutions that improve shop operations and fleet reliability.

Requirements

Required Skills and Qualifications

• 5–7 years of experience in diesel maintenance or heavy-duty fleet operations.
• Minimum 2 years in a supervisory or lead technician role within a shop environment.
• Experience with Class 8 equipment and preventive maintenance systems.
• Strong knowledge of mechanical, electrical, and hydraulic systems.
• Proficient in maintenance management software
• Working knowledge of DOT, OSHA, and EPA regulations.
• Strong organizational, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced setting.

Abilities Required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.

While performing the responsibilities, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.