IT Intern

Description

• Please note : resume is required for this position.

Pay Rate : $14.25 / hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements

Complete special projects to support assigned area with meeting business needs while satisfying internship requirements

Provide accurate and consistent support in assigned department

Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests

Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution

Escalate issues as appropriate

Provide end user support of hardware and software systems

Maintain, review and update department documentation, problem and solution documentation and procedures and processes

Maintain files for IT service requests

Ensure proper protocols are followed for all submitted requests

Track application and system documentation as well as training materials

Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures

Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting

Conduct testing on systems and document results

Collaborate with other IT staff and vendors to provide support

Create, monitor and process user requests following established procedures

Assist and mentor help desk staff and ensure help desk coverage

Assist in troubleshooting spreadsheets, databases and other office productivity tools

Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP

Perform server administration tasks, including user / group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly

Assist Network Team in supporting and maintaining of the network infrastructure

Install and upgrade computer components and software, manage virtual servers and integrate automation processes

Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless)

Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization

Manage Data Center, including power and environmental requirements

Work 3 – 5 special events, including parades, concerts, fairs and festivals to assist with property needs

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required :

High School Diploma / GED or equivalent experience

Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed

Preferred :

Skills

Required :

Accurate and detail-oriented

Highly organized and ability to adapt quickly to changing priorities

Excellent verbal and interpersonal communication skills

Excellent problem solving skills

Abilities

Required :

Ability to work fast and efficiently

Ability to follow established dress code policies and practice good personal hygiene

Ability to interact with guests, coworkers and management in a professional and courteous manner

Ability to manage projects in a timely and efficient manner

Ability to independently complete multiple tasks in a professional manner

Ability to serve both internal and external customers

REQUIRED TRAINING

Treasure Island guest service training

Any position-related training as determined by division director

PHYSICAL DEMANDS

Must be able to walk and / or stand for long periods throughout the day

Must have a good sense of balance, and be able to bend, kneel and stoop

Must have the ability to independently lift up to 25 pounds on a frequent basis

Must be able to perform repetitive hand and wrist motions

Must have good eye hand coordination

WORKING ENVIRONMENT

Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Occasionally must deal with angry or hostile individuals

High volume direct public contact

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights () notice from the Department of Labor.