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Community Resource Advisor - Part-Time
Community Resource Advisor - Part-TimeGryphon Place • Kalamazoo, MI, US
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Community Resource Advisor - Part-Time

Community Resource Advisor - Part-Time

Gryphon Place • Kalamazoo, MI, US
30+ days ago
Job type
  • Part-time
Job description

Job Description

Job Description

Description : STATEMENT OF THE JOB

Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours / day, 7 days / week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Interviews clients and conducts a thorough assessment of their needs
  • Identifies appropriate resources
  • Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client
  • Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
  • Conducts follow-up to ensure that the inquirer’s needs have been met
  • Uses crisis management techniques in accordance with agency procedures
  • Maintains complete and accurate documentation
  • Responsible for staying current with all ongoing training requirements for both services
  • Assists with community outreach activities as assigned by the management team
  • Actively involved with agency programs and events
  • Supports operations during times of disaster as defined by agency policy
  • Maintains up to date knowledge of agency processes and policies & procedures
  • Performs all other duties as assigned

Requirements : REQUIREMENTS

  • High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).
  • This position will require Saturday and Sunday shifts.

    • KNOWLEDGE / SKILLS / ABILITIES

  • Well-developed interpersonal skills
  • Excellent computer skills
  • Demonstrated crisis intervention skills
  • Versed in substance abuse issues and mental health issues
  • Clear and effective communication and accurate assessment of inquirer’s needs
  • Ability to function as a team member in an experiential learning setting
  • Ability to effectively problem solve and resolve conflict
  • Ability to work independently with minimal supervision
  • Ability to maintain professional expectations and assist individuals with diverse backgrounds
  • Knowledgeable of program procedures and contact centers informational system
  • Must have reliable, secure internet service along with cellular phone.
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    Resource Advisor • Kalamazoo, MI, US