CarMax, the way your career should be!
Provide iconic customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal processes, including alternative delivery transactions. Under general supervision, responsible for cash management, processing and auditing of paperwork associated with sales, and providing iconic customer service by answering questions and handling incoming calls.
Essential duties and responsibilities include: assisting store personnel and all store departments in their daily functions while adhering to CarMax guidelines; providing customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork processes; seeking win/win solutions for the customer and partners appropriately; accurately processing paperwork associated with retail/wholesale automobile sales and appraisal purchases including daily reporting, records management, coordinating with banks for financial information, obtaining required signatures and information regarding registration and/or titling, processing reassignments, and auditing completed paperwork; managing multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention; processing paperwork affiliated with state titling and registration agencies; mentoring new Business Operations Associates, as well as training other store departments on Business Office processes and procedures; administrative responsibilities may include, but are not limited to: copying, filing, reconciliation of dealer plates, effective data entry in Microsoft applications as well as proprietary systems; answering multi-line phone system, responding to callers' needs and direct calls as appropriate.
Qualifications include: ability to read, interpret and transcribe data in order to maintain accurate records; use resources and partnership to balance the needs of the customer and the business; understand numeric filing system; effective use of word processing, spreadsheet and other programs, displaying intermediate PC skills; multi-task in a high energy, fast-pace team oriented work environment; lift objects that weigh as much as 15-20 lbs; speak and listen effectively in dealing with both internal and external customers, in person and over the phone; complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office activities; develop partnerships with other departments inside and outside of the store in order to provide iconic customer service.
Working conditions include: pleasant but noisy office environment; may require walking or standing for extended periods of time; flexible work hours with shifts that include nights, weekends, and holidays; wears CarMax clothing at all times while working in the store.
The hourly rate for this position is: $17.40 - $28.00.
Benefits include: paid sick, vacation, and holiday time; full-time salaried associates entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
Business Office Associate • Fairfield, CA, US
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