Retail Systems & Support Analyst

Job Description :

We are seeking a results-orientated IT Administrator to manage our retail store technology infrastructure. The candidate will be responsible for managing existing platforms, hardware, and software, performing troubleshooting to resolve AV and IT issues and maintaining our networks and servers. This position will also play an important role in the selection, development, deployment of all new additions to the technology Client deploys into our customer facing environments.

Role and Responsibilities :

• Monitor, maintain, and deploy network and server systems
• Develop a streamlined process for upgrading, installing, and configuring new hardware and software with guidance from the Sr. Manager of Technology and Systems
• Establish and enforce security protocols and procedures to prevent potential threats
• Strengthening and managing internal security through inspection, audit, and approval processes
• Creating user accounts and managing access control
• Performing diagnostic tests and debugging procedures to optimize retail technology and systems
• Documenting and standardizing processes for use by retail team and back-office support teams
• Support new technology rollouts for testing and deployment
• Develop strong relationships with Client Global, and local Systems and Security teams
• Assist Retail Store Operating Partners with guidance on deployment and technical support for systems used within Client operated retail stores and retail partner locations.

Technical Understanding :

Skills and Qualifications :

The hourly range for roles of this nature are $25.00 to $35.00 / hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.