Bilingual Customer Support AgentVirtualVocations • Ann Arbor, Michigan, United States

Bilingual Customer Support Agent

VirtualVocations • Ann Arbor, Michigan, United States

3 days ago

Job type

Full-time

Job description

A company is looking for an English & Japanese Customer Support Agent - Gaming.

Key Responsibilities

Investigate and resolve player inquiries through ticketing, email, or chat

Gather and deliver player feedback to developers while assisting internal teams with project-related requests

Maintain accurate reports and escalate issues as per established procedures

Required Qualifications

Mastery in C1-C2 level English and Japanese at JLPT N2 (B2) level or higher

Experience in the service industry or customer support

Familiarity with Helpshift / Zendesk or other CRM tools

Basic troubleshooting skills to assist players with technical challenges

Availability for full-time work, including weekends

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Customer Support Agent • Ann Arbor, Michigan, United States

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