Customer Service Representative II - Plattsburgh, NY

Customer Service Representative II - Plattsburgh, NY

This is an on-site position located in Plattsburgh, NY.

Starting pay : $18.00 hourly

Work / Life Balance Support Flexibility tailored to your needs!

Competitive Compensation Bonuses based on performance included!

Comprehensive Insurance Coverage Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

Future Planning Prepare for retirement with our 401K Retirement Savings plan and Company Matching

Paid Time Off Package Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

Holistic Wellness Support Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

Recognition Platform Acknowledge and appreciate outstanding employee contributions.

Tuition Reimbursement Invest in your ongoing education and development.

Employee Perks and Discounts Additional benefits and discounts exclusively for employees.

Maximus Wellness Program and Resources Access a range of wellness programs and resources tailored to your needs.

Professional Development Opportunities : Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities :

• Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
• Deliver individual and group outreach presentations to recipients and community members.
• Educate recipients about program offerings and enrollment options.
• Introduce managed care choices to recipients and aid in navigating health care and dental plans.
• Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
• Input data directly into specified internal automated systems following project policies.
• Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
• Support fellow team members in managing and completing daily tasks.
• Assist clients with the enrollment / transfer / disenrollment process

Minimum Requirements :

High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

EEO Statement :

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency :

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary : $18.00

Maximum Salary : $18.00