Host Manager

About Crossover Health

Crossover Health is creating the future of health as it should be. A national team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care the company delivers an entirely new model of healthcarePrimary Healthbuilt on the foundation of trusted relationships an interdisciplinary care team approach and outcomes-based payment. Crossovers Primary Health model integrates primary care physical medicine mental health health coaching care navigation and more and delivers care in surround-soundin-person virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

The Host Manager is responsible for overseeing the operations of assigned clinics within their market leading and providing direction to the Host Teams ensuring members have an outstanding customer experience effectively use the practice technology tools organizing group meetings and most importantly delivering on the promise of an exceptional experience. The Host Manager performs many duties independently that require high levels of organization attention to detail and outstanding communication between multiple parties.

Job Responsibilities

Oversees and manages the operational and administrative activities of their market in conjunction with the Practice Manager and Physician Manager

Partners with cross-functional teams to plan develop and implement workflows goals and objectives to ensure quality health care experience adherence to departmental and state policies and uniformity across all clinics.

Practices excellent employee relations with attention to employee needs and develops and mentors a high performing team. Promotes professional growth development and accountability of staff through regularly scheduled staff evaluations.

Analyzes and monitor compliance of all clinic metrics (Quality of Care Member Experience Wait times Utilization etc.) and creates and deploys action plans to drive success

Analyzes and monitors clinic operations such as member flow schedule management appointments and staffing ratios; evaluates and adjusts staff assignments

Delivers new programs and initiatives to deploy innovative approaches to the delivery of high- quality health services. Disseminates information on a variety of clinical administrative operational and programmatic issues and / or improvements

Partners with Practice Manager for onsite client events. Coordinates training staffing and member engagement with Crossover services.

Assures that statistical and clinical records are maintained to meet state requirements and complete monthly staff and compliance audits

Provides continual process improvement including all administrative processes and / or services

Demonstrates strong knowledge of Host Team standard workflows including client specific initiatives and market specific offerings

Demonstrates strong knowledge of employer-sponsored health insurance including co-pays co-insurance and related benefit-specific requirements in order to support members

Submits facilities requests

Coaches mentors and develops team including interviewing onboarding and providing career development planning to Host Team

Performs other duties as assigned

Required Qualifications

Bachelors degree or equivalent experience

5 years of experience in customer service related position

3 years of management or leadership experience

Expected to travel to and from assigned clinics daily

Preferred Qualifications

Excellent computer skills and familiarity with Apple products (Mac iPad iPhone Chromebook) or client-based systems such as Microsoft or HP

Excellent communication skills

Proven organizational skills great interpersonal skills and ability to work as a key team member

High level of ownership accountability and initiative

Comfort and efficiency with multi-tasking issue resolution and conflict management

BLS (Basic Life Support) certification

Physical Job Requirements

Requires standing walking and sitting for extended periods of time

Occasionally required to lift and carry items weighing up to 50 lbs

Manual and finger dexterity and hand-eye coordination

Requires corrected vision hearing and speech within normal ranges

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Crossover Health is committed to Equal Employment Opportunity regardless of race color national origin gender sexual orientation age religion veteran status disability history of disability or perceived disability. If you need assistance or an accommodation due to a disability you may email us at .

To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

#LI-Onsite

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1