Customer Service Manager

Bradley Professional is seeking an experienced Customer Service Manager to lead, coach, and develop a Customer Service and Account Management team for their client located in Greensboro, NC .

This role requires a strong people leader with proven success managing customer service operations— specifically within a manufacturing environment —and the ability to build team capability, elevate performance, and ensure exceptional customer experiences.

Key Responsibilities

• Provide day-to-day leadership, coaching, and mentoring to the Customer Service / Account Management team.
• Lead performance management, training, and development to drive accountability and skill growth.
• Manage strategic and high-value accounts; serve as the escalation point for complex customer issues.
• Support business growth by identifying opportunities and guiding team members in consultative selling.
• Oversee projects to ensure on-time delivery, quality, and profitability.
• Recommend and implement process improvements; collaborate with leadership on client and operational strategies.

Requirements

Schedule

Monday–Friday within 7 : 00 AM–6 : 00 PM (8-hour shift). Hybrid option available after 90 days.

Benefits