Customer Service Representative
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
Attached resume is required in order to be considered for this position. This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.
We Offer :
- Competitive rates up to $20 per hour
- Day 1 Health Benefits!
- State of the Art facility
- Flexible Work Strategies
- Collaborative team environment
- 401(k) match
- Tuition Reimbursement
- Dental Insurance
- Vision Insurance
- Paid parental leave
- Paid time off
- Full time only - 40 hours per week
The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues. Responsibilities :
Assist with evaluating and resolving service inquiries from clients across different platformsEffectively use various computer systems to complete assigned tasks and address account inquiriesDevelop and maintain working knowledge of specific groups of Citi products and servicesAnalyze and identify potential risks and identify solutions that meet client needsComplete assigned tasks in an accurate and efficient mannerSolve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulationsFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications :
1-3 years' work experience in a related roleProficient in Microsoft Office and Windows Operating SystemsDemonstrated experience solving customer service inquiriesEffective verbal and written communication skillsAbility to work in a fast pace environmentExcellent technical and data entry skills, including the utilization of a 10-key touchpadProven ability to navigate multiple systems and customer service platforms concurrentlyEducation :
High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.