Student Services Specialist Financial Aid

Student Services Specialist Financial Aid

Job ID : 322013

Location : Scottsdale Community College

Full / Part Time : Full Time

Regular / Temporary : Regular

Hiring Salary Range

$19.17 - $23.99 / per hour DOE

Grade

109

Work Schedule

Normal operating hours are 8 : 00am to 5 : 00pm Monday through Friday.

During the summer, the work week changes to a four (4) day work week.

Evening, weekend and expanded hours may be required during peak enrollment season or for special projects.

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.

We are seeking dedicated and collaborative staff and faculty who are passionate about teaching, learning, and fostering student success. We welcome individuals who are eager to contribute their ideas and expertise to help guide the ongoing development of SCC's priorities and strategic initiatives.

At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.

SCC Wins the 2022 Sterling Award

MCCCD Fast Facts

SCC Healthy AZ Platinum Award Recipient- 2025

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

Scottsdale Community College (SCC) is looking for a full-time Student Services Specialist.

The Student Services Specialist in the Financial Aid Office performs a variety of financial aid duties. This position acts as an initial primary point of contact responsible for providing customer service to students, parents, faculty, and staff, as well as handling more difficult front-line issues that arise. The role includes assisting students with the financial aid process, including the completion of forms used to determine financial aid eligibility. Additionally, this position involves preparing and maintaining reports, special projects, and research related to the administration of financial aid.

To best serve the students, department, and college, this position requires a physical presence, may be required to work on or off campus at related events to promote the financial aid application process, and may be required to visit / work at off site locations on occasion.

Please read the "How to Apply" section to avoid incomplete application materials.

Financial Aid Positions : In order to perform work in the SCC Financial Aid Department candidates cannot owe a repayment or be in default on any federal funds. Per Title IV Regulations, applicants for this position may not be a member of a person's family (parent, sibling, spouse, child, spouse's parent or sibling, or sibling's or child's spouse) who works in the SCC Student Business Services Department. Must be in good standing with all U.S. Department of Education Federal Student Aid programs and eligible access to federal websites is required to perform job duties.

Essential Functions

50% - Acts as an initial primary point of contact and assists students and parents in person, online, virtually, via text message and phone; provides information in regards to Title IV and non-Title IV forms of financial assistance, including assisting students with navigating the financial aid process from initial application to final award.

30% - Reviews student financial aid applications and paperwork for accuracy and completeness, and requests additional information in compliance with federal and state laws; reviews various reports on a regular basis; performs regular follow-up via email and phone calls with students to ensure they understand the financial aid process; and assists the students in submitting all required paperwork in order to process their financial aid.

10% - Responds to various student and parent inquiries requiring detailed knowledge of financial aid regulations and policies; speaks with and presents to student groups regarding financial aid eligibility and procedures; plans and coordinates Financial Aid outreach events on and off campus and virtual events.

10% - Assists with the administration of financial aid programs such as verifying the accuracy of awards and assisting with reviewing reports related to required award adjustments. When working with students, estimates eligibility for grants and loans based on needs analysis and funding source regulations. May assists in training of students, staff, and temporary employees; performs other duties as assigned.

Supervision Exercised :

None.

Supervision Received :

Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

Special Working Conditions

Travel to campus during the interview / selection process will be at the candidate's own expense.

May be required to travel to off site locations.

May be required to work evenings and weekends.

May require prolonged periods of viewing a computer screen.

May be required to lift or carry up to 25 lbs.

To best serve the students, department, and college, this position requires a physical presence and maybe required to work on or off campus at related events to promote the financial aid application process.

Financial Aid Positions : In order to perform work in the SCC Financial Aid Department candidates cannot owe a repayment or be in default on any federal funds. Per Title IV Regulations, applicants for this position may not be a member of a person's family (parent, sibling, spouse, child, spouse's parent or sibling, or sibling's or child's spouse) who works in the SCC Student Business Services Department. Must be in good standing with all U.S. Department of Education Federal Student Aid programs and eligible access to federal websites is required to perform job duties.

How to Apply

Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Applicants who currently work for any of the MCCCD campuses / locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on Navigator / Menu / Self Service / Recruiting / Careers. For instructions on how to apply, go to

HCM Internal Applicants Quick Reference Guide .

Applicants who currently work for any of the MCCCD campuses / locations should utilize their HCM Employee Self Service page. For instructions on how to apply, go to HCM Internal Applicants Quick Reference Guide.

At this time, Scottsdale Community College does not provide Visa Sponsorship.

Travel to campus during the interview / selection process will be at the candidate's own expense.

Posting Close Date

Apply on or before November 23, 2025 to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322013&PostingSeq=1

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