NOC Technician

JOB TITLE : NOC Technician

LOCATION : San Antonio Texas 78215

DURATION : 11 month contract

RATE RANGE : $21 / hr

Company : Our client, is the nation's largest provider of electric and natural gas services.

Nice to Have : IT ServiceNow

JOB DESCRIPTION

• Network Operations Center (NOC) provides 24 x 7 x365 continuous support and monitoring of Business and Network Computer Systems and infrastructure services, customer service support, data center infrastructure support, enterprise scheduling service and all after hours and holiday service desk calls.
• Employees are considered essential personal and must respond to their job responsibilities regardless of weather, disaster, etc. NOC provides enterprise-wise system processing, monitoring, and support across a corporate landscape located between several sites, Main Office (9th floor), EMC, and Eastside Center (TLC).
• Identifies and analyses of the systems / applications that support financial, purchasing, customer services, and work management for business critical processes.
• These servers are provided in coordination with separate technology systems owned and maintained with Energy Supply, Energy Delivery & Solutions, and Corporate Administration and Shared Services.
• Acts as the hub during system maintenance and outages, providing the central point of contact.
• NOC is the first point of contact for end users of clients IT services and incidents for after hours, holiday's, and weekends, providing support during the non-working hours of the Service Desk.
• This provides consistency to the end user.
• Employees must be extremely flexible with their working hours and assigned duties.
• They are often the first to identify trends that potentially can have a negative impact within the work environment.
• Employees must have a combination of technical ability and soft skills that benefits not only the end user, but the company as a whole.
• Provides service excellence to customers while following the guidelines of the organization. Disruptions are escalated promptly and efficiently allowing the customer (internal employees) to remain productive, this keeps the organization and / or supported customers performing at the highest level possible.
• Coordinates issues resolution with other support areas to minimize down time.
• Working Environment Industry office standard, however, at times high stress.
• Must have the ability to remain at desk to process service requests and monitor for long periods of time without a break.
• At times only staffed with one person for an entire 12 hour shift.
• Ability to travel for training sessions and other business related events. Use of personal computing equipment, telephone, multi-functioning printer and any new technology offered. After hours work is required without much notice, including call duty requirements.

Physical Demands

Job Function

BENEFITS SUMMARY : Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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