Talent.com
E-Commerce Associate Manager, Erborian

E-Commerce Associate Manager, Erborian

L'Occitane En ProvenceNew York, NY, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

At Erborian, our mission is simple :

  • bring you your best complexion yet with the help of easy-to-use, unique hybrid products.
  • We aim to help you simplify your routine without skimping on the level of care, protection, and nourishment your skin craves, which is why our best-selling BB and CC Creams are the perfect blend of coverage and skincare in one tube so you can feel good in your own skin.
  • With presence in Paris, UK, and Korea, Erborian is quickly growing in the US and is looking to build a stronger online presence.

JOB SUMMARY :

  • The E-Commerce Associate Manager will be responsible for the day-to-day strategy and management of the e-commerce business, reporting to the E-Commerce Manager of Erborian US and working closely with the Paris Digital Team.
  • The candidate has a proven track record for project management and will be responsible for optimizing the e-commerce website to drive growth in traffic, conversion rate, and ultimately sales.
  • They will optimize inventory, manage visual merchandising, oversee imagery and copywriting production, and be part of the entire customer journey from acquisition to retention .

    • JOB RESPONSIBILITIES :

  • Website Optimization / Management Own the end-to-end management of product catalog and quality-check all imagery, video and copy uploaded to site.
  • Ideate and design e-commerce experiences on Sales Force SFCC platform concretely setting up all contents, promotions, etc. directly in SFCC’s business manager (back office).
  • Implement A+ content as well as best practices to enhance conversion rates and engagement.
  • Identify and troubleshoot website bugs and monitor website and data to drive improvements in the online shopping experience.
  • Monitor daily sales trends and provide insights and analysis for key stakeholders, utilizing data to make recommendations.
  • Plan and optimize the e-commerce marketing calendar based on holiday sales, promotions, and new product launches.
  • Assist with content briefing for any new e-commerce asset needs for U.S market.
  • Monitor discount rate and promotional schedule according to forecast.
  • Forecast and manage web stock based on market trends and growth objectives.
  • Forecast any key promo periods, GWPs and kits according to product lead times.  Track, plan and manage inventory flow to e-commerce warehouses.
  • Ensure that website inventory is accurate and reflective of warehouse stock and monitor for any OOS issues on the website.
  • Consistently track competitive landscape for best-in-class customer experience.
  • Act as key liaison between warehouse, logistics, and customer care teams to ensure smooth processing of outbound orders and returns.
  • Identify any bugs with the order fulfillment process and raise issues to relative departments.
  • Provide product knowledge to Customer Care team as needed.
  • E-CRM & Loyalty Own the E-CRM planning calendar and adapt strategy based on current market landscape.
  • Partner with cross-functional partners on email copy, campaign planning and retention strategies and production.
  • Ensure email cadence and monitor any delivery issues with the development team.
  • Monitor weekly performance and provide key stakeholders with analysis and business insights.
  • Guide key marketing and content strategies across CRM and the website based on inventory availability, excess stock, and sales goals.
  • Consistently track competitive CRM landscape for best-in-class customer experience.

    • KEY PERFORMANCE INDICATORS :

  • Sales performance and data analysis Brand presentation Internal and external relationship quality REQUIREMENTS : EDUCATION Completed Bachelor’s degree EXPERIENCE 1-3 years+ of experience in E-commerce, Digital Marketing, or Data Analytics.
  • Experience in Salesforce a plus Experience with consumer products preferred SKILLS Excellent verbal, written & presentation skills Must present a positive, professional and energetic attitude, be able to work in a team, be proactive and remain self-motivated Must be detail oriented, and have excellent organization and time management skills Must have strong computer skills and proficient with Microsoft Office (Excel, Word & PowerPoint, Outlook) Beauty industry know how, passion for cosmetics / beauty products A self-starter with the ability to problem solve and brainstorm in a fast-paced, collaborative environment and act with a strong sense of accountability.
  • Ability to work effectively with and present to individuals at all levels.
  • A keen listener, capable of receiving feedback and pivoting strategy with agility and analytical aptitude.
  • Flexibility to wear many hats and own the entire e-commerce experience from ideating and design to execution and analysis.
  • Must be an ambassador of the Erborian Brand PHYSICAL & TRAVEL REQUIREMENTS Must be available from Monday to Friday Ability to work a flexible schedule to meet the needs of the business, including travel to NY office at least 3X monthly or as needed.
  • The compensation for this role ranges from $60,000 - $65,000 (based on skills, experience and with differentials applied if outside of NYC.) Erborian North America offers a competitive compensation package and a comprehensive benefit.
  • L’OCCITANE Group is an equal opportunity employer.
  • This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles.
  • One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture.
  • As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued.

    • We recruit positive-minded people who share our core values :

  • entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability.

    • Employment may be subject to verification of references and background check. investigation All Applicants :

  • L'Occitane's Privacy Statement United States Applicants Only : Employee Rights FMLA : Posters FMLA Special Rules for Returning Military Members (USERRA) Powered by JazzHR
    • Create a job alert for this search

    Ecommerce Manager • New York, NY, US

    Related jobs
    • Promoted
    Account Manager Emerging and International Markets

    Account Manager Emerging and International Markets

    Jimmy's Gourmet BakeryClifton, NJ, US
    Full-time
    Jimmys Gourmet Bakery is expanding into new geographic territories and product categories as we grow our footprint in international markets. We are seeking a driven and detail-oriented Account Manag...Show moreLast updated: 1 day ago
    • Promoted
    Business Analytics Manager

    Business Analytics Manager

    Franco Manufacturing Co., Inc.Metuchen, NJ, US
    Full-time
    Franco Manufacturing is a leading international producer of licensed home fashions, including fun and whimsical bedding, pillows, blankets, towels, and accessories. Our products are sold in major re...Show moreLast updated: 30+ days ago
    • Promoted
    Seasonal Retail Associate - Bergen

    Seasonal Retail Associate - Bergen

    Neiman MarcusParamus, NJ, US
    Full-time
    Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Bel...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Cosmetics Sales Associate - Lancome, Willowbrook - NJ - Full Time

    Retail Cosmetics Sales Associate - Lancome, Willowbrook - NJ - Full Time

    Macy'sWayne, NJ, United States
    Full-time +1
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Brand Advocacy Manager, Shopbop

    Brand Advocacy Manager, Shopbop

    ShopbopNew York City, New York, USA
    Full-time
    Shopbop is looking for a creative results-oriented and highly strategic Brand Advocacy Manager to join our team.This individual will own the development and execution of public relations campaigns ...Show moreLast updated: 3 hours ago
    • Promoted
    Associate Market Manager

    Associate Market Manager

    Morgan StanleyGarden City, NY, United States
    Full-time
    The Associate Market Manager plays a key role in the overall management of all aspects of the Market.Job functions include retaining employees, managing risk, driving revenue growth, increasing pro...Show moreLast updated: 1 day ago
    • Promoted
    Website Manager

    Website Manager

    Engage2ExcelMiddlesex, NJ, United States
    Full-time
    Join Our Team as Website Manager.Lead E-commerce Excellence at a Growing Supplements Industry Innovator.Are you a detail-oriented digital professional passionate about creating exceptional online e...Show moreLast updated: 30+ days ago
    • Promoted
    Boutique Manager, Breitling & Omega Westchester

    Boutique Manager, Breitling & Omega Westchester

    Bucherer USAWhite Plains, New York, USA
    Full-time
    Job Title : Breitling & Omega Boutique Manager.The Boutique Manager is responsible for maximizing store profitability by focusing on TourneauBucherers key strengths within the Breitling boutiqu...Show moreLast updated: 2 days ago
    • Promoted
    Account Manager II

    Account Manager II

    Weichert, RealtorsMorris Plains, New Jersey, US
    Full-time
    Weichert Insurance Agency is hiring an Account Manager II at the corporate location in Morris Plains, NJ.The Account Manager II is responsible for providing excellent customer service to a growing ...Show moreLast updated: 30+ days ago
    • Promoted
    Bilingual Retail Sales Associate

    Bilingual Retail Sales Associate

    SPECTRUMFlushing, NY, US
    Full-time +1
    This role requires the ability to work lawfully in the U.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.Do you...Show moreLast updated: 18 days ago
    • Promoted
    Brand Manager

    Brand Manager

    US Tech SolutionsSummit, NJ, US
    Full-time +1
    Duration : 6 months contract, Full-Time.Hybrid Onsite 2 days a week minimum.The Brand Manager is responsible for directing complex customer and competitor analyses, preparing forecasts and recommend...Show moreLast updated: 2 days ago
    • Promoted
    Seasonal Retail Associate Bergen

    Seasonal Retail Associate Bergen

    Neiman Marcus CareerParamus, New Jersey, USA
    Full-time
    Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers associates brand partners and communities. Our legacy of innovating and our culture of Belong...Show moreLast updated: 2 days ago
    • Promoted
    On-site Merchandising Manager NOS

    On-site Merchandising Manager NOS

    EDI Specialists, Inc.Morganville, NJ, US
    Full-time
    Summary : The Merchandising Manager NOS is responsible for the strategic planning, execution, and income goals for the assigned grocery categories. This includes driving sales, managing vendor progra...Show moreLast updated: 24 days ago
    • Promoted
    • New!
    Brand Advocacy Manager, Shopbop

    Brand Advocacy Manager, Shopbop

    AmazonNew York, NY, US
    Full-time
    Shopbop is looking for a creative, results-oriented, and highly strategic Brand Advocacy Manager to join our team.This individual will own the development and execution of public relations campaign...Show moreLast updated: 13 hours ago
    • Promoted
    Retail Sales Associate, Brunswick Square - Full Time

    Retail Sales Associate, Brunswick Square - Full Time

    Macy'sEast Brunswick, NJ, US
    Full-time +1
    Macy’s is more than just a store.One that’s captured the hearts and minds of America for more than 160 years.A story about innovations and traditions…about inspiring stores and i...Show moreLast updated: 2 days ago
    • Promoted
    Senior Associate, Commerce

    Senior Associate, Commerce

    IPG MediabrandsNew York, NY, United States
    Full-time
    KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients.We turn 'action' i...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Cosmetics Sales Associate - Clinique, Willowbrook - NJ - Full Time

    Retail Cosmetics Sales Associate - Clinique, Willowbrook - NJ - Full Time

    Macy'sWayne, NJ, United States
    Full-time +1
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Manager, eCommerce

    Manager, eCommerce

    NYC StaffingNew York, NY, US
    Full-time
    Spark Foundry is a global media agency that exists to bring HEAT Higher Engagement, Affinity, and Transactions to brands. By combining flawless media fundamentals with aggressive innovation, Spark...Show moreLast updated: 1 hour ago