Tax Services Rep - Contract job (Rochester)

Customer Service Representative Tax Services (Contract Role)

Rochester, NY 100% On-Site

$20$23 / hr (DOE)

MondayFriday, 8 : 00 AM 5 : 00 PM

Were seeking a customer-focused, detail-oriented professional who enjoys working in a fast-paced environment and takes pride in providing exceptional service and problem resolution. This is a full-time, temporary / contract role with a respected national employer headquartered in Rochester, NY.

Key Responsibilities

Provide high-quality customer service via phone, email, and chat, documenting all interactions accurately.

Follow up on outstanding items to ensure timely resolution in accordance with service level expectations.

Develop and maintain knowledge of company products, policies, and procedures.

Manage daily, time-sensitive tasks with strong organizational focus.

Support both internal and external clients with tasks such as :

Processing payments and filings

Assisting with tax agency registrations

Researching and resolving tax notices

Data entry, spreadsheet management, and data verification

Utilize systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, and Microsoft Office. (Familiarity is helpful but not required.)

Demonstrate professionalism, accountability, and teamwork in all interactions.

Qualifications

High School diploma or equivalent required.

Minimum 2 years of professional work experience.

Payroll or tax-related experience preferred.

Strong attention to detail and commitment to accuracy.

Excellent written and verbal communication skills.

Proven ability to multitask and meet deadlines in a high-volume setting.

Strong customer service and interpersonal skills.

Comfortable learning and navigating multiple software systems.