Technical Support Specialist - Call Center

Summary

This position requires a technically trained and self-motivated individual who can quickly and successfully identify and resolve a high degree of technical and analytical problems through telephone diagnostics, emails and chats.

Location : Richfield, OH 44286

Hours :

M-Thur = 10a to 7p EST In house

Friday = 11a to 8p EST Remote

Duties and Responsibilities

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• Performs and directs high-level on-line and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction.

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9. Generates reports as required.

10. Performs other miscellaneous duties as assigned.

Job Qualifications

§ Minimum two-year degree or equivalent course experience in computer science / equipment or electronics.

§ Two to three years experience in field service / support. Minimum of 1 year telephone diagnostic / troubleshooting experience preferred.

§ Proven oral / written communication and interpersonal skills.

§ Previous technical sales experience.

§ Knowledge of LAN / Ethernet required.

§ Proficient keyboarding skills.

§ Strong background in Internet Browsers, hardware, software, terminal emulation, and SCSI devices.

§ Strong background in Windows base operating systems

§ Capable of troubleshooting to resolution most problems with products supported.

§ Must be self-motivated to keep current with technology.

§ Ability to work overtime as required, travel occasionally, rotate shifts, and work holidays / Saturdays as required.