Associate Technical Support EngineerCompuGroup Medical SE & Co. KGaA • Owings Mills, MD, US

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Associate Technical Support Engineer

CompuGroup Medical SE & Co. KGaA • Owings Mills, MD, US

16 hours ago

Job type

Full-time

Job description

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Create the future of e-health together with us by becoming an Associate Technical Support Engineer

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work : patient outcomes.

Your Contribution

Support customers using CGM proprietary products by answering calls for technical support.
Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.
Manage multiple open cases and provide timely updates to internal and external customers.

Your Qualification

Associates Degree or 2 years Call Center / Customer Support experience.

Must have the ability to pay attention to detail and to work independently.

Must have the ability to handle confidential information.

Excellent organizational and prioritization skills.

Strong interpersonal and communication skills verbally and written.

Ability to work in a fast-paced environment.

Ability to multi-task and work efficiently.

What You Can Expect From Us

Purpose : Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.

Equal Opportunity Employer : At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

Career Opportunities : We are offering a variety of internal career opportunities and numerous long-term perspectives.

Security : We offer a secure workplace in a crisis-proof market.

All-round benefits package : Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

Work environment : Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health.

Become part of a significant mission.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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Technical Support Engineer • Owings Mills, MD, US