Field Homeowner Adjuster (Saginaw, MI)

Overview

Join AAA The Auto Club Group as a Field Homeowner Adjuster (Saginaw, MI). The Auto Club Group is seeking a candidate who will work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.

Responsibilities

• Review assigned claims, contact the insured and other affected parties, set expectations for the remainder of the claim process, and document actions in the claim handling system.
• Complete complex coverage analysis and ensure all possible policyholder benefits are identified.
• Create additional sub-claims if needed.
• Investigate the facts of the claim to determine if the claim should be paid, applicable limits or exclusions, and potential recovery.
• Conduct thorough reviews of damages and determine applicability of state law and other factors related to the claim.
• Evaluate the financial value of the loss and approve payments to appropriate parties.
• Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units, or Claims Special Investigation Unit).
• Document and code the claim file and complete all closure activities in the assigned claims management system.
• Utilize strong negotiating skills and handle claims to the Claim Handling Standards, policies, procedures, and guidelines.
• When handling field claims, prepare damage estimates using claims software, review estimates for accuracy, monitor contractor repair status, and assist with file reviews and training as needed.

Qualifications

Required Qualifications

Preferred Qualifications

Work Environment

This position can be remote from a home office for day-to-day operations, with travel to field locations as needed. Location must be in or commutable to Saginaw, Michigan. This may be adjusted based on policy changes.

Compensation and Benefits

Salary : $65,700 - $82,000 annually with annual bonus potential based on performance. Benefits include 401k match, medical, dental, vision, PTO, paid holidays, and tuition reimbursement.

About Us

The Auto Club Group (ACG) provides membership, travel, insurance, and financial services to approximately 14+ million members in 14 states and 2 U.S. territories. ACG is part of the AAA federation and is a major AAA club in North America.

ACG is committed to diversity, inclusion, and a welcoming environment. We offer opportunities across diverse backgrounds and experiences.

Learn more at www.aaa.com

Additional Information

Compensation philosophy emphasizes market-competitive pay with geographic considerations. The statements describe principal functions and are not exhaustive. Reasonable accommodations will be provided to qualified applicants as needed. ACG is an equal opportunity / affirmative action employer. Regular attendance is essential. A background and drug screen may be required.

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