CSG Product Senior Analyst - Product Operations

The Customer Success Group’s (CSG) Offer Management team is a product management organization that productizes and monetizes the CSG capabilities that will help customers realize business value from their Salesforce technology investment. This team is a “messenger of the market” to the rest of the CSG organization, identifying the best market segments and opportunities for Success offers. We maintain a multi-year roadmap for our portfolio, develop research-backed business cases for offer development and positioning, and manage the entire portfolio from design to end of life. We adhere to a governance framework to effectively manage and coordinate cross‑functional work. Once offers are launched, we measure offer performance and identify changes to improve the experience customers and Salesforce employees have with our offers.

Role Description :

The CSG Product Operations team is seeking an experienced and motivated Operations Specialist to join our team. This role will be instrumental in ensuring our Success products are easy to buy, sell, and deliver, while driving strategic product launches and initiatives. You will assist in roadmap planning, prioritize initiatives, and execute on key deliverables throughout the product lifecycle, from launch to post‑launch support. However, your primary focus will post sales provisioning and aligning with BT and Delivery Operations teams.

Responsibilities & Impact :

Success will be measured by the overall performance of the product launches, ability to meet timelines and overcome obstacles, and efficiency in development of processes.

Product Launch & Roadmap Support :

• Support product launch planning, ensuring all necessary steps are in place for successful provisioning of products.

Post‑Launch Operations & Governance :

Cross‑functional Collaboration :

Continuous Improvement :

Qualifications :

Desirable Skills :

#J-18808-Ljbffr