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Pro Product Specialist, Telecom

Pro Product Specialist, Telecom

ServiceTitanGlendale, CA, United States
10 hours ago
Job type
  • Full-time
Job description

Ready to Be a Titan?

You will become an important member of the Pro Product Excellence team, influencing the company's continued success, and helping shape the future of the service industry. As a ServiceTitan Pro Product Specialist, Contact Center Pro, you will be responsible for onboarding and training our newest clients, and actively manage a portfolio of residential and commercial service companies, with a focus on Contact Center Pro, playing a key role in ensuring company revenue and customer success. This involves managing timelines, coordinating key events across post-sale teams, and providing comprehensive training on our telecom product, Contact Center Pro - helping customers feel comfortable and confident. This role is ideal for an organized and detail-oriented professional passionate about technology, telecom, and customer success.

What you'll do :

  • Become an expert in all areas related to ServiceTitan's Pro Product, Contact Center Pro and by extension, Phones Pro.
  • Guide clients through implementation, configuration, and training of ServiceTitan's telecom Pro Product offering, Contact Center Pro (or Phones Pro as needed), in a 1 : 1 environment, focusing on TN porting, call routing, SIP configuration, VoIP setup, and other telecom-related tasks.
  • Manage complex timelines involving multiple stakeholders and departments, keeping clients on track to launch within the agreed timeframe.
  • Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
  • Analyze adoption data and account trends to identify actionable insights, customized solutions, and potential risks.
  • Work closely with clients to understand their specific telecom needs and offer recommendations to optimize settings based on best practices.
  • Participate and engage in an active feedback loop with the Contact Center Pro Product team, ensuring customer experience and quality of life needs are translated effectively.

What you'll bring :

  • Experience in Support, Implementation, or Account Management within an enterprise software or SaaS environment, with knowledge of telecom products or services preferred.
  • 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry.
  • BA / BS degree preferred.
  • Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
  • Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
  • Ability to identify, troubleshoot, and resolve technical telecom-related issues efficiently.
  • Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
  • Intermediate level understanding of value drivers in recurring revenue business models, (within telecom software a plus).

    • Why You'll Love This Role :

    In this role, you'll be at the forefront of supporting and empowering clients in telecom and other ServiceTitan Pro Products, ensuring they're set up for success from day one. Join a team that values innovation, technical expertise, and client-centric solutions, helping customers make the most of ServiceTitan Pro Product capabilities.

    Be Human With Us :

    Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

    What We Offer :

    When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career :

  • Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits : Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
  • Support for Titans at all stages of life : Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

    • At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

    ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $71,100 USD - $95,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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