Director of Operations National Account

Position Title : Director of Operations National Account

Pay 17

Reports To :

Salary : 150,000-170,000

Other Forms of Compensation :

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The National Director of Operations is a pivotal leadership role responsible for overseeing all strategic

operations across multiple locations. Reporting directly to VP of Hospitality,the Director will supervise

and guide the site operational teams to ensure seamless execution of operational strategies.

Accountable for effectively coordinating and directing all activities within the assigned region through

on-sitemanagers and directors. This includes monitoring ongoing operations, selectively negotiating

as necessary, and ensuring the highest levels of client and customer satisfaction, account retention,

and employee relations. The National Director of Operations will also play a key role in achieving and

formulating future business growth plans.

POSITION OBJECTIVES :

In the performance of their respective tasks and duties, all employees are expected to conform to the

following :

Perform high-quality work within established deadlines with the ability to work both

independently and as part of a team.

Interact professionally with colleagues, clients, and external partners.

Demonstrate effective collaboration and communication with internal teams and other

organizations.

Major Duties

1. NationalOversight & Client Relations

a. Develop and implement strategic plans to optimize operational efficiency and

achieve organizational goals across all sites.

b. Oversee the across account's operations, including management of on site

leadership

c. Implement best practices and standards to optimize productivity, quality, and

customer satisfaction across all service areas.

d. Maintains and supports client satisfaction at a level that ensures account retention.

e. Ensures that all employees demonstrate an Spontaneous hospitality toward

customers and clients.

f. Promotes client awareness of program alternatives and the availability of

corporate resources.

g. Assist in developing and / or monitoring unit business plan and reporting to clients as

needed.

h. Collaborate closely with national team members to develop and execute

operational initiatives that drive efficiency, consistency, and excellence across all

regions

i. Implement and monitor operational processes, policies, and procedures to ensure

compliance with regulatory standards and deliver exceptional customer

experiences.

2. Operational Excellence

a. Responsible for implantation and effectiveness of programs in each site

b. Recognizes the importance of effective leadership in meeting and targets set forth

in the accounts performance plan.

c. Develop, monitor, and manage budgets in collaboration with site DOOs, ensuring

financial targets are met while maintaining

d. Recognizes the need for and demonstrates good communication and listening

skills with clients, customers and employees.

e. Visit each siteand selected accounts on a regular basis to ensure that a sharing

and exchange of ideas and experiences occurs

f. Operational Documentation : Maintain detailed operational documentation,

including procedures, policies, and best practices

g. Metric Gathering : Collect and analyze operational metrics to track performance

and identify areas for improvement.

h. Leadership Presentations : Prepare and deliver leadership presentations on

operational performance and strategic initiatives.

3. Operational Leadership and Safety Management :

a. Provide guidance, mentorship, and direction to Director of Operations (DOOs) at

each site, fostering a culture of excellence and accountability.

b. Quality Control : Ensure the highest standards of quality, sanitation, and food safety

are always maintainedacross all service areas.

c. Emergency Coverage : Assume responsibility for the entire operation in the

absence of the General Manager, making executive decisions following the client's

culture, Health Department regulations, and Compass Standards.

d. Responsible for productivity and staffing that is appropriate to the account(s).

e. Participate in the human resource planning process to support implementation of

human resource strategies and tactics including proper staffing levels.

f. Responsible for selection of management personnel, as required.

g. In conjunction with human resources develops the region's training plan for

management employees and ensures its successful implementation.

h. Development and Retention : Maintain a positive employee relations environment

with a strong focus on employee development and retention strategies

i. Safety Culture and Team Safety : Promote a robust safety culture and create an

environment where team members are empowered to promptly report safety

concerns, near-misses, and incidents.

Additonal Duties

4. Efficiency Enhancement& Innovation :

a. Process Improvement : Develop and implement plans and processes to improve

operational efficiencies, streamline workflows, and enhance the overall efficiency of

the operation.

b. Customer Satisfaction : Work towards enhancing hospitality and client satisfaction

scores by fostering a culture of exceptional service and client engagement.

c. Financial Performance : Optimize financial performance through budget

management, cost control, and revenue generation strategies.

d. Industry Trends : Proactively identify and stay updated on industry trends, emerging

technologies, and best practices in the foodservice industry.

e. Technology Adoption : Research and evaluate innovative technologies that can be

applied to improve operations and enhance the customer experience.

5. Compliance :

a. Guideline Adherence : Ensure strict adherence to company guidelines, program

standards, and account-specific Key Performance Indicators (KPIs).

b. Regulatory Compliance : Stay informed about and adhere to Health Department

regulations and other relevant legal and regulatory standards.

6. Additional Responsibilities :

a. Standards and Initiatives : Contribute to the development and implementation of

National account program standards and strategic initiatives.

b. Regional Account Sites : Be prepared to travel up to 20% of the time to regional

account sites, as needed, to provide hands-on leadership and support to ensure

consistent operational excellence.

c. Multi-Site Leadership : Provide leadership support to additional site locations,

including sister companies or sub-contracted entities within the account portfolio.

Note : This is not an exhaustive list of jo duties. Job duties are subject to change as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

Education : Minimum of four (4) years college education, bachelor's degree in

Hotel / Restaurant Management preferred.

Experience : Previous hotelrelated experience, progressive management experience in food

and beverage operations, minimum of 8 years supervisory experience.

Demonstrated ability to make decisions and solve problems with minimal guidance,

balancing the needs of the customer and Compass Group for positive outcomes.

Executive-level presence with effective written and verbal communication skills.

Strong organizational skills with the ability to handle multiple tasks and priorities effectively.

Has a computer skill with a working knowledge of Microsoft Word, Excel and Power Point.

Strong passion for great food.

General culinary knowledge of basic kitchen practices, protocols and procedures.

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req ID : 1466801

Bon Appetit

BRYAN GONI