Front Desk Agent Harbor House

Front Desk Agent

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities include following all cash handling and credit policies, being aware of all rates, packages, and special promotions as listed in the Red Book, being familiar with all in-house groups, being aware of closed out and restricted dates, obtaining all necessary information when taking room reservations and following the rate-quoting scenario, being familiar with hospitality terminology, having knowledge of emergency procedures and assisting as needed, and handling check-ins and checkouts in a friendly, efficient, and courteous manner.

Qualifications include college course work in a related field being helpful, experience in a hotel or related field being preferred, a high school diploma or equivalent being required, and computer experience being preferred. Physical requirements include flexible and long hours sometimes being required, light work exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, ability to stand during entire shift. Mental requirements include being able to convey information and ideas clearly, evaluate and select among alternative courses of action quickly and accurately, multi-task, and show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.