Dispatcher Position
F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service.
Responsibilities :
- Efficiently schedule and dispatch field technicians for service calls and projects
- Prioritize service requests based on urgency and location
- Communicate effectively with customers to confirm appointments and provide updates
- Coordinate with the team to allocate resources for emergency calls
- Monitor field technicians' progress and adjust schedules as needed
- Maintain accurate records of service calls and technician activities
Qualifications :
Proven experience in a dispatching or scheduling roleStrong organizational and multitasking skillsExcellent communication and customer service abilitiesFamiliarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)Ability to work in a fast-paced, deadline-driven environmentDetail-oriented and able to accurately record and relay informationAvailable Schedules :
Thursday - Sunday, 7am-6pmFriday - Monday, 7am-6pmSaturday - Tuesday, 7am-6pmBenefits :
Company-paid Medical, Dental, and Vision Insurance401(K) PlanCompany-paid Long-Term Disability and Life Insurance policiesShort-term disability and voluntary life insurance optionsGenerous PTO and Holiday PlanOpportunities for professional development and advancementPosted Min Pay Rate :
USD $20.00 / Hr.
Posted Max Pay Rate :
USD $23.00 / Hr.