Tesla Advisor, Delivery
As a Tesla Advisor, Delivery, your primary focus is on enhancing operational efficiency to boost store productivity. The Tesla Advisor, Delivery, supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones. To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.
What You'll Do :
- Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments
- Demonstrate expertise in selling Tesla's products and services
- Maximize scheduling efficiency to improve customer experiences
- Compile reports for performance improvement and support training
- Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience
- Maintaining Store Fleet : Coordinating service, allocation management, and completing accident report
- Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales
What You'll Bring :
At least 1 year of customer service experienceProactive team member and ability to develop collaborative relationshipsHighly organized and excellent written and verbal communication skillsProficient with Microsoft Office Suite and CRM tools (Salesforce preferred)Ability to work evening hours, weekends, and holidays in a retail environmentValid driver's license requiredFor roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC : This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employmentFor roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA : Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a licenseCompensation and Benefits :
Benefits : Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :
Aetna PPO and HSA plans >2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include : critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programTesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.