National Temporary Onsite Retention Specialist
The National Temporary Onsite Retention Specialist is responsible for retaining and growing non-managed temporary onsite accounts and selected managed Tier 1 and Tier 2 accounts across the U.S., Canada, and Mexico. These accounts typically have 60% or more revenue from onsite services and do not require Key Account Manager (KAM) level support. This is a quota-carrying role with commission incentives, focused on proactive engagement, renewal support, and strategic upsell opportunities to drive revenue growth and customer loyalty.
Key Responsibilities
- Sales & Revenue Growth
- Exceed assigned sales targets and achieve monthly, quarterly, and annual quotas.
- Develop and execute a strategic national account plan to drive revenue growth and share gains.
- Identify upsell and cross-sell opportunities within existing accounts.
- Present and negotiate pricing for quotes, including long-term contract options.
- Secure price increases as necessary and ensure competitive positioning.
Customer Engagement & Retention
Proactively engage customers 90 days prior to scheduled events and maintain regular touchpoints throughout the year.Lead renewal efforts in collaboration with Customer Service Representatives (CSRs).Deliver Tektronix's value proposition effectively to decision-makers, including C-level executives.Build strong relationships to increase customer "stickiness" and reduce churn.Operational & Administrative
Maintain accurate pipeline and activity tracking in the designated CRM system (e.g., Microsoft Dynamics).Utilize tools such as CalWeb, Oracle, and additional internal tools for quoting and reporting.Handle post-sales support functions, including contract extensions, re-engagement, and issue resolution.Participate in ongoing training to enhance product knowledge and sales effectiveness.Engage in continuous improvement activities, including identifying process inefficiencies and contributing to initiatives that enhance team performance and customer experience.Qualifications
Proven success in a high-volume, fast-paced sales environment with a track record of meeting or exceeding quotas.Strong negotiation and pricing skills, including experience with long-term contract sales.Ability to manage multiple accounts and priorities simultaneously.Proficiency in Microsoft Office Suite and CRM platforms (Dynamics preferred).Excellent communication and presentation skills for engaging with diverse stakeholders, including executives.Strong problem-solving skills and ability to make recommendations that drive business outcomes.Preferred Knowledge
Familiarity with calibration service, onsite service models, and related pricing structures.Operational knowledge of Tektronix systems and tools.Pay Range
The salary range for this sales position (inclusive of sales incentives / commissions in local currency) is 84000 - 156000
