IT Manager Applications Operations Center of Excellence (COE)

It Manager Applications Operations Center Of Excellence (COE)

Join Reynolds Consumer Productsand Drive Your Career across a world of opportunities! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and high-performance organization. Are you looking to build a strong career? Then we have an opportunity for you! We are searching for an IT Manager Applications Operations Center of Excellence (COE) to join our team located at our headquarters in Lake Forest, IL.

Responsibilities

Reynolds Consumer Products is seeking a strategic and hands-on IT Manager to lead our Applications Operations Center of Excellence (COE). This role is pivotal in ensuring operational stability, continuous support, and performance optimization of enterprise applications. The successful candidate will provide leadership across application support functions, focusing on system monitoring, functional improvements that align with business priorities, and ensure our applications portfolio effectively supports business objectives. This role will support application operations across both corporate environments and business operations locations, including manufacturing plants, distribution centers, and warehouse facilities.

You will have the opportunity to Make Great Things Happen!

• Lead the Applications Operations COE, ensuring the reliability, performance, and availability of critical business applications across the enterprise.
• Implement and oversee proactive monitoring tools and dashboards to maintain real-time visibility into application health, performance, and usage trends.
• Act as the primary escalation point for major incidents and recurring issues. Coordinate cross-functional teams to ensure rapid incident resolution and root cause analysis.
• Ensure applications and systems are operationally ready for production use, including adequate monitoring, alerting, documentation, and support structures.
• Manage relationships with third-party application support providers, ensuring SLA adherence, timely system upgrades, quality delivery, and alignment with internal support processes.
• Own the operational aspects of system lifecycle management, including upgrade planning, patch management coordination, and operational impact assessments.
• Work closely with teams in corporate offices and business operations sites (e.g., manufacturing and warehouse environments) to ensure application performance and support align with operational needs.
• Ensure all operational support processes align with corporate governance, risk, and compliance requirements, including audit-readiness and control effectiveness.
• Identify and drive improvements in application support processes, automation, performance tuning, disaster recovery planning, and incident response.
• Develop and track KPIs to measure system availability, incident resolution times, and operational efficiency, providing transparency to IT and business leadership.

You will love it here if

Qualifications

We need you to have :

Icing on the cake :

If you answer yes to the followingwe want to meet you!

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by emailing us at Recruitment@ReynoldsBrands.com.

No recruiter calls or emails please.

RCP affords equal employment opportunities to applicants without regard to race, color, religion, age, disability status, sex, marital status, protected veteran status, pregnancy, national origin, genetics, genetic information, parental status, or any other characteristic protected by federal, state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.

Posted Salary Range

USD $130,000.00 - USD $140,000.00 / A

Bonus Eligibility

Role is eligible for 10% annual incentive provided the business meets financial goals and the individual meets their performance goals, subject to plan administration guidelines.