Scheduling Coordinator for Non-Medical Home Care Company

Job Description

Job Description

Our Scheduler is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant experience, customer service background, or call center experience and is comfortable working with computers and talking on the phone.

Core Value :

At Home Instead we only have one core value, Love (v) or Love the verb, demonstrated by our eight key attributes : Patience, Kindness, Humbleness, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment.

Core Purpose : To Teach Others About Love (v)

Responsibilities :

• Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches
• Fast-paced, rapidly changing environment, multiple projects going simultaneously
• Negotiate availability and shift assignments with Caregivers
• Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked
• Monitor service hours of Caregiver to limit overtime pay
• Utilize independent judgment to problem solve Caregiver, client, and staffing concerns
• Accurately log activity in the database
• Increase loyalty by consulting with clients to better meet their needs
• Identify opportunities to increase client service hours
• Participate in Caregiver, Admin and other meetings as needed
• All other duties as assigned

Minimum Qualifications :

Strong computer skills with proficiency in software applications, such as Word and Excel

Demonstrated ability to work independently and use sound judgment and discretion successfully

Professional verbal and written communication skills with the ability to listen effectively

Excellent organizational and time management skills

Attention to detail and accuracy

Ability to quickly establish rapport and build relationships

Proven creativity and problem solving

Established professionalism, integrity and fair-mindedness

Ability to successfully navigate multiple priorities in a fast-paced environment

Maintain regular attendance to execute job responsibilities

Benefits :

401(k)

401(k) matching

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job Type : Full-Time Hours

Salary : Starting at $17.50 / hour

Work Location : In person / Office - 3020 E. College Ave., Ste. L, Appleton, WI

Apply today or give us a call, we would love to hear from you!! 920-997-0118

Home Instead is an Equal Opportunity Employer #CORP