Call Center Associate

A company is looking for a Call Center Associate to assist pet parents with booking services and driving sales.

Key Responsibilities

Provide quality customer service while driving sales for grooming, boarding, and training services

Answer incoming calls, assist with scheduling appointments, and document information accurately

Offer feedback on processes and customer interactions as necessary

Required Qualifications

Customer service experience

High school diploma or GED required

Fluent in English; bilingual in English and Spanish is a plus

Exceptional technical skills and ability to manage multiple computer systems

Call center and / or sales experience preferred