IT Customer Care Specialist

A company is looking for an IT Customer Care professional for a remote position.

Key Responsibilities

Provide first line response for customers requiring assistance with IT issues

Perform remote software implementations and provide follow-up support via various contact channels

Track, organize, and document all product support related activities

Required Qualifications and Education

Intermediate or advanced knowledge in handling APIs and related methods

Familiarity with front-end and back-end concepts

Understanding of video player, video streaming, networking, DRM, encoding, and CDN is a plus

Proficiency in English and Spanish

Experience in data collection and reporting for performance indicators