Product Support Sales Representative

Job Description

Job Description

• Responsible for the parts and service development between assigned customer base and the dealer through pre-determined equipment management strategies involving maintenance, power train repair and undercarriage repair.
• Provides recommendations to customer to lower owning and operating costs, utilizing available resources to predict and track all maintenance and repairs critical to equipment reliability.
• Performs an average of 12 machine inspections per week per month.
• Performs at least 1 CTS inspection on each Track Type machine in territory per year and then as needed to achieve maximum useful life of undercarriage for the customer.
• Performs machine inspections as needed based on customer demand and hourly usage with no less than one inspection per machine each year
• Maintains call performance on all assigned accounts with a minimum of 1 call per quarter on all accounts.
• Revisits all new machines delivered in territory within in the first 250 hours.
• Quotes all new machines delivered in territory with at least a 2,000-hour PM and quotes TM&R when applicable
• Achieves an acceptable level of sales on TM&R and PM contracts quoted.
• Executes planned daily activities and provides a report for accomplished tasks on a weekly basis.
• Knowledgeable and proficient in using software packages and CTS tooling...SOMA, MCS, CTS5.5, MS Excel, MSWord, MS Power Point, Lotus Notes(Email), PM Planner, CTS Ultrasonic and Mechanical Tools
• Strives to maintain 100% accuracy for Caterpillar equipment serial numbers on the machine population for Fleet, Large and Medium size customers.
• Effectively promotes focus programs by identifying, pursuing, and penetrating target accounts.

Safety

Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.

Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Customer Satisfaction

Respond to all customer requests in a professional and courteous, timely, and responsive manner.

Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.

Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

Business

Supports the organization’s mission, vision, and values by exhibiting the following behaviors : honesty, integrity, and respect while delivering high-quality solutions and maintaining a positive attitude and a safe work environment.

Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.

Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.

Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.

Maintain company and product confidentiality.

Attend and participate in all meetings, training, and activities as required.

Adhere to all Company policies and departmental procedures and rules.

All other duties as assigned.

Work Conditions

All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present.

Communicate effectively, verbally and in writing.

Must be honest, reliable, and dependable, and display a positive attitude.

Must be able to work well under occasional pressure or within work standards and deadlines.

Must be able to work independently and / or with others in a team environment.

Able to work a standard five-day schedule, including daily overtime and occasional weekend hours as needed.

Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State.

Physical Requirements

Pass a pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.

Able to lift 20-70 pounds occasionally. And push or pull up to 100 pounds.

Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.